— Your RTN Statement Has Been Redesigned
— Credit Union offers Turbo Tax Discount or Free Tax Filing
— Notice: Target Stores Credit/Debit Card Breach
— Important Notice: New Procedures for International Wire Transfers
— RTN Wins First-Place Golden Mirror Award™ for New Logo and Tagline
— Winter Newsletter Contest Winners
— Even More Surcharge-Free ATMs via the Allpoint Network
— Access your RTN account at over 6,800 shared branch locations nationwide!
— Reminder: Federal Benefits Going Paperless
— Design Your Own VISA® Credit Card
— International wires require an IBAN (international bank account number)
Your RTN Statement Has Been Redesigned
To make it easier for you to find the information needed to manage your money, your RTN member statement will have a new look starting with the February 28 statement. View what your statement will look like below. Click the image to see a full statement sample.
The Credit Union is once again offering members discounted or free federal income tax filing services:
Save up to $15 with TurboTax
TurboTax allows members four choices for filing their federal income tax returns: Free, Deluxe, Premier and Small Business. Start your TurboTax return now.
Free filing with MyFreeTaxes.com
Individuals or families with combined income of under $58,000 are eligible to file their federal tax return at no charge by using myfreetaxes.com. Start your free myfreetaxes.com tax return.
Notice: Target Stores Credit/Debit Card Breach
Target has confirmed there was a breach of both credit and debit cards that began on November 27th to December 15th at their stores nationwide. If you happened to shop there during this time, you may want to monitor your accounts. (See: The USA Today Article now.)
For debit card transactions, you can view your activity through our online banking or download and set up an alert in our mobile app for android/iphones. For credit cards, you can view your transactions via our Visa/MasterCard account access site.
If you see a suspicious transaction, please call the following numbers:
Debit cards call our member services at 800-338-0221, option 1
Credit cards call Visa at 1-800-449-7728.
Important Notice: New Procedures for International Wire Transfers
Effective October 28, 2013, the Consumer Financial Protection Bureau (CFPB) has issued new rules to protect consumers who send money electronically to foreign countries. To ensure compliance with the CFPB guidelines, RTN has implemented new procedures for International Wire Transfers, also called “remittance transfers.”
New steps include:
• providing a disclosure to a member prior to the wire being sent, which includes details regarding the rate of conversion to the foreign currency;
• providing a disclosure/receipt after the wire has been sent, which gives the date when the money will arrive and how to report a problem with the transfer;
• a thirty-minute waiting period before the wire is sent in case the member wishes to cancel the transaction.
We appreciate your patience as we implement these new regulations.
RTN Wins First-Place Golden Mirror Award™ for New Logo and Tagline
RTN’s new logo and tagline has won a First-Place Golden Mirror Award™ from the Credit Union Executives Society (CUES®). The Credit Union’s new logo and tagline was created by McDougall & Duval, an advertising, marketing, social media and public relations firm located in Amesbury, as part of the overall rebranding project done on behalf of RTN Federal Credit Union. Credit unions from across the country submitted entries, which were judged on the basis of results, creativity, planning, and production quality.
“We’re very proud of the positive response to RTN’s new logo and tagline, which reflects our proud history and promising future,” says Richard Wright, RTN’s Treasurer and CEO. “Whether at work or at home, we are here to serve our members and support their financial needs throughout every stage of their lives.”
RTN Federal Credit Union retained McDougall & Duval last year to update the Credit Union’s identity and branding. The Credit Union Executives Society (CUES®) is an independent professional development association for credit union executives, which honors exceptional marketing campaigns in the credit union industry each year. Go to http://cuesgma.org/ to see RTN’s winning entry and all the winners.
Work.Home.Life. Newsletter Contest ~ Winter 2014
Congratulations to the following members who were the winners of the Work. Home. Life. Winter 2014 newsletter contest. Each won a $25 credit to their RTN Share Account:
Danielle H., Kristen K., Frank S., and Paula S.
The contest instructed members to like us on our Facebook page and then leave a voice mail leaving a message stating the words "Facebook contest." The four winners were chosen at random. Look for more contests and join us on Facebook to find out the latest RTN information, money saving tips, and events and activities.
Reminder: Federal Benefits Going Paperless
For those receiving federal benefit payments such as Social Security, Supplemental Security Income (SSI), VA Pension, Railroad Retirement payments by check will be phased out beginning March 1, 2013. The U.S. Department of the Treasury is requiring all recipients of federal benefits to receive these payments electronically – either by Direct Deposit to your account or by utilizing a Direct Express Debit MasterCard. Avoid the rush and arrange for direct deposit without delay. For more information, call the Treasury’s GoDirect Helpline at 1-800-333-1795 Monday through Friday, 8 a.m. – 8 p.m. Free resources and information are also available at www.godirect.org.
Even more surcharge-fee ATMs for RTN members
With 50,000 locations across the United States, Canada, Mexico, the United Kingdom, Australia, and the Caribbean, Allpoint is the worlds largest surcharge-free ATM network. Allpoint ATMs can be found in convenient retail locations such as Target, CVS, Walgreens, and Dunkin Donuts, 7-Eleven, Sunoco and many more.
Find an Allpoint ATM near you or download their mobile app today.
Did you know you have access to your RTN account at over 6,800 shared branch locations nationwide?
RTN offers you access to your account via our partnership with CU Service Centers. The CU Service Centers shared branch network allows RTN members to conduct many account transactions with a teller at various credit union locations throughout the U.S. Traveling to Florida, off to an out of state college or relocating? No problem! Remaining an RTN member is easier than ever. Get more details on shared branching or find a CU Service Center shared branch location now.
IBANs Required for Many International Wires
The following countries require the use of an International Bank Account Number (IBAN) for wire transfers. These countries are:
If you expect to be wiring funds to any of the countries listed above, please note that a specific IBAN is now required to process the wire order. The IBAN is a combination of country, financial institution and account number information. The number of characters contained in an IBAN will vary by country.
We have been advised that wires without this important number will be returned. Returned wires may be subject to loss of funds due to exchange rate variations and fees charged by the receiving institution.
Please contact your foreign financial institution to be certain of the IBAN number of your (or your beneficiary’s) account there. Because of privacy regulations, RTN will not be able to get an IBAN for you. In this situation we must rely on our members to present complete and accurate IBAN information.
More information including an IBAN checker function can be found on the website of APACS, the UK association for overseas institutions delivering payment services to customers.
We hope these details prove helpful to any foreign wire transfers you may request from RTN in the future. If you have any questions about these new procedures, we will do our best to assist you.
The Credit Union thanks you for your cooperation in this important matter.