Careers at RTN

Take advantage of the wonderful career opportunities at RTN Federal Credit Union. We are seeking experienced candidates to join our fast-paced, customer-oriented team in several departments. Training will be provided for all positions. Please explore our exciting positions listed below:

Full-Time Financial Retirement Group Assistant – Waltham

RTN Federal Credit Union (RTN FCU) is seeking a full-time Sales Assistant Coordinator who will be based in our Waltham Main Office. This position works with the Financial Retirement Group representatives (brokers) and requires excellent communication skills, a friendly and outgoing demeanor, and a high level of professionalism. This is a great opportunity for a customer service-oriented, self-motivated individual who enjoys working with the public. Traveling within our branch network and surrounding area is required. Hours are Monday through Friday with occasional attendance at after hour and weekend events.

Duties include but are not limited to:

  • Responsible for providing sales and administrative support for the RTN Financial Retirement program
  • Setting up appointments with members
  • Screening calls for the representatives
  • Answering questions and providing support for service issues
  • Assisting in marketing mailings, branch promotions, and seminars
  • Marketing the program at the staff, branch, and community level
  • Making sales calls to potential clients
  • Managing calendars for brokers
  • Maintaining marketing lists and ensuring that information is current and accurate
  • Making presentations to and training staff at branch meetings

Requirements:

  • Working knowledge of both brokerage and insurance products, terms, functions, suitability and compliance aspects
  • Excellent customer service and written and verbal communication skills.
  • Must be proficient in the following programs: Outlook, Word, Salesforce, and Excel.
  • Ability to meet deadlines
  • College degree or prior experience in a financial institution
  • Knowledge of a second language is a plus (Spanish preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Full-Time Senior Collector – Waltham

RTN Federal Credit Union (RTN FCU) is seeking a customer-service-oriented individual for a 40-hour Full-Time Senior Collector position based in our Waltham branch, our headquarters. This is a great opportunity for a customer service-oriented, self-motivated individual who enjoys working with the public. We are seeking candidates with excellent communication skills. Hours are Monday to Friday. The successful candidate will be responsible of collecting on all delinquent credit union accounts while staying in compliance with state and federal collection laws.
Duties include but are not limited to:

  • Reviewing and researching delinquency reports and accounts
  • Maintaining records of all collection efforts
  • Assigning accounts for repossession
  • Inspecting and appraising repossessed vehicles to determine market value
  • Assisting our Loan department in obtaining titles with proper lienholder listed in cases when titles are not cooperatively provided
  • Working with prospective buyers of repossessed vehicles and preparing all necessary paperwork
  • Performing skiptracing
  • Attending small claims court when necessary
  • Recommending accounts for charge off and legal action
  • Answering member questions and working with them through the collection effort

Qualifications:

  • Associates Degree or at least 3 years’ experience in a financial institution’s collection department
  • Knowledge of a second language (preferably Spanish) is a plus

 

 Full-Time Collector – Waltham

RTN Federal Credit Union (RTN FCU) is seeking a customer-service-oriented individual for a 40-hour Full-Time Collector position based in our Waltham branch, our headquarters. This is a great opportunity for a customer service-oriented, self-motivated individual who enjoys working with the public. We are seeking candidates with excellent communication skills. Hours are Monday to Friday. The successful candidate will be responsible of collecting on all delinquent credit union accounts while staying in compliance with state and federal collection laws.

Duties include but are not limited to:

  • Reviewing and researching delinquency reports and accounts
  • Collecting on all delinquent accounts via phone, written correspondence and in-person contact
  • Maintaining records of all collection efforts
  • Maintaining compliance with all federal and state collection regulations
  • Revoking ATM/Debit Cards
  • Placing holds and warnings on accounts as needed
  • Answering member questions and working with them through the collection effort

Qualifications:

  • Associates Degree or at least 2 years’ experience in a financial institution’s collection department
  • Knowledge of a second language (preferably Spanish) is a plus

Full-Time Loan Processor – Waltham

This is a great opportunity for a self-motivated individual who enjoys working with the public. This position is responsible for conducting loan interviews, preparing complete applications, recommending decisions and processing loan applications as well as cross sell Credit Union product and services with the ultimate objective of providing superior member service.

Duties and requirements:

  • Receives and reviews loan requests
  • Prepares data for Loan Committee review
  • Notifies members of approvals and disapprovals
  • Prepares documents and checks for members
  • Answers inquiries on loan policy and procedure

Basic Qualifications:

  • High School Diploma (Associate’s or Bachelor’s Degree preferred)

Minimum Qualifications:

  • Requires strong analytical and problem solving skills with the ability to underwrite loans weighing risk for reward
  • Must be service oriented and possess strong written and verbal communication skills
  • Requires the ability to successfully negotiate business transactions with associated vendors
  • Knowledge of state and federal lending regulation and experience with the credit processing system

Full-Time Universal Banker – Waltham

RTN Federal Credit Union is looking for friendly, outgoing, versatile individuals to work directly with our customers (members) to help them with their financial service needs. This 40-hour full-time position will be based at the Waltham branch.

Duties and requirements:

  • Proficient in all aspects of member service including processing consumer loans from application to closing
  • Assists members with mortgages and home equity applications and conducts home equity loan closings
  • Identifies opportunities and refers member to RTN Financial & Retirement Group and to RTN Realty Advisors
  • Promotes RTN Insurance Agency by assisting members with their insurance needs
  • Assists management with daily operations and professional requirements
  • Ability to meet goals as established by management
  • Develops and deepens members’ relationships by demonstrating ownership and resolving members’ problems efficiently, and by turning servicing requests and routine transactions into opportunities to enhance our members’ financial well-being
  • Successfully completes all required registrations or certifications as needed
  • Requires travel to other branches as need
  • Required to work Saturdays
  • May perform other functions of an equal value as may be required

This position is ideal for candidates who are self-motivated, possesses excellent verbal and written communication skills as well as the ability to work with people at all levels and to take the initiative to go above and beyond basic customer service. Knowledge of a second language is a plus – Spanish speaking preferred.

Full-Time ATM/Checking Processor – Waltham

ATM/Checking Processor is responsible for numerous tasks that are vital to the smooth operation of RTN’s  ATM/Checking Department. In addition to the requirements listed below, we are searching for an enthusiastic, customer-service-oriented individuals to become part of our team.

Duties include but are not limited to:

  • Process ATM and debit card applications
  • Process daily share draft exception list
  • Order ATM and debit records
  • Verify and balance ATM envelopes and prepare cash deposit for bank
  • Image checks
  • Process incoming member account corrections per Fiserv reports from foreign ATM networks
  • Balance ATM machines as needed
  • Assist and support branch personnel and members with a variety of inquiries
  • May require travel

The position requires at minimum a High School Diploma or equivalent (Associate’s or Bachelor’s degree preferred).

Full-Time Credit Card Processor – Waltham

This position is responsible for setting up new credit card accounts, updating existing accounts on our credit card system and answering credit card account-related inquiries both internally and externally.

Duties include but are not limited to:

  • Processing credit card applications from start to finish including pulling credit reports, figuring debt-to-income ratios and preparing all necessary paperwork
  • Transcribing loan-by-phone applications
  • Setting up new accounts on the credit card system, updating existing accounts, processing increases to existing credit care accounts
  • Answering credit card related questions from our members (external) and our employees (internal)

Requirements:

  • High School Diploma (Associates or Bachelor’s Degree preferred)
  • One year’s experience in a financial institution, preferably a bank or credit union

Additionally, the successful candidate will:

  • Possess strong verbal and written communication skills
  • Be customer-service oriented, with a friendly and welcoming demeanor
  • Be organized and detail oriented

Full-Time Member Services Representative – Waltham

We are seeking a customer-service-oriented individual for a Member Service Representative position (36 hours,  Tuesday through Saturday) based at our Waltham branch. This is a great opportunity for a self-motivated individual who enjoys working with the public. Excellent communication skills and a professional demeanor are essential for delivering a high level of service whether in person or over the phone. The successful candidate has worked in a team setting and has demonstrated an ability to communicate effectively with people at all levels while processing transactions accurately and efficiently.

Responsibilities include but are not limited to:

  • Assisting members with account inquiries and resolving any account problems
  • Opening new share savings, checking, club and other accounts
  • Cross selling member products and services, including extended warranty and Gap insurance
  • Assisting members in the use of product service technology such as ATMs, banking by phone system (CU-TEL), Loan-by-Phone, and any other e-commerce vehicles

The position requires at a minimum:

  • High School Diploma (Associate’s or Bachelor’s degree preferred)
  • Five years customer service experience in a financial institution
  • Spanish bilingual is a plus

In addition, qualified candidates will have a professional and friendly demeanor as well as strong written and verbal communication skills. Attention to detail is an essential component of this position. This individual will also float to branch offices as needed.

Full-Time Tellers – Brookline, Danvers, Dedham, Dorchester and Waltham

We have a great opportunities for friendly, outgoing, customer-service-oriented individuals who would like to join RTN as Tellers.  These positions are full-time, Monday through Friday with Saturday rotations at existing branch or another RTN branch location. Put your communication skills to use as you interact with our members to assist them with their financial services needs. Knowledge of a second language is a plus (Spanish speaking preferred).

Duties:

  • Perform daily transactions (deposits, withdrawals, transfers, travel checks, money orders, savings bonds, etc.) accurately and efficiently with a friendly and courteous demeanor
  • Balance daily teller work
  • Explain Credit Union products and services to customers
  • Travel to other branch offices as needed

Requirements:

  • Minimum of a High School Diploma and experience with customer service in a financial institution
  • Knowledge of a second language is a plus

Part-Time Teller – Andover

We are seeking a customer-service-oriented individual for a 25-hour Part-Time Teller position based in our Andover branch. This is a great opportunity for a customer service-oriented, self-motivated individual who enjoys working with the public. We are seeking friendly candidates with excellent communication skills. Hours are Monday to Friday including a Saturday rotation.

Duties:

  • Perform daily transactions (deposits, withdrawals, transfers, travel checks, money orders, savings bonds, etc.) accurately and efficiently with a friendly and courteous demeanor
  • Balance daily teller work
  • Explain Credit Union products and services to customers
  • Travel to other branch offices as needed

Requirements:

  • Minimum of a High School Diploma and experience with customer service in a financial institution
  • Knowledge of a second language is a plus

TO APPLY: Please send your resume to careers@rtn.org and be sure to indicate which position you are interested in pursuing.  Thank you.

RTN Federal Credit Union offers a wide range of banking products and services and our staff is committed to providing excellent customer service. We “give back” through a variety of sponsorships, drives and community events. Our work environment is fast paced and customer focused. We offer competitive compensation and benefits. If you enjoy helping people and have the experience we seek, please forward your resume to careers@rtn.org; we will contact you if your qualifications meet our requirements. Equal Opportunity Employer and VEVRAA Federal Contractor. Min/Fem/Vets/Dis.