Collector

RTN is seeking a customer-service-oriented individual for a Collector position based in our Waltham branch, our headquarters. This is a great opportunity for a self-motivated individual who enjoys working with the public. We are seeking candidates with excellent communication skills. Hours are Monday to Friday. The successful candidate will be responsible for collecting on all delinquent credit union accounts while staying in compliance with state and federal collection laws.

Duties include but are not limited to:

  • Reviewing and researching delinquency reports and accounts
  • Collecting on all delinquent accounts via phone, written correspondence and in-person contact
  • Maintaining records of all collection efforts
  • Maintaining compliance with all federal and state collection regulations
  • Revoking ATM/Debit Cards
  • Placing holds and warnings on accounts as needed
  • Answering member questions and working with them through the collection effort

Qualifications:

  • Associate’s Degree or at least two years’ experience in a financial institution’s collection department
  • Knowledge of a second language (preferably Spanish) is a plus

To Apply

If you enjoy helping people and have the qualifications we seek, please forward your resume to careers@rtn.org. Be sure to indicate which position you are interested in pursuing. We will contact you if your qualifications meet our requirements.

RTN Federal Credit Union is an Equal Opportunity Employer and VEVRAA Federal Contractor. Min/Fem/Vets/Dis.

Benefits

The Credit Union offers a range of benefits for full- and part-time employees.

  • Health, Dental and Vision Care

    RTN offers health, dental and vision care insurance to employees who work a minimum of 30 hours per week beginning on the date of hire.

    • HMO Blue New England—Individual and family coverage is available
    • Employee Assistance Program—Confidential support is available 24 hours a day online and by phone at no cost to employee
    • Dental Blue—Premium is 100% employer paid
    • Davis Vision—Premium is 100% employer paid

  • Flexible Spending Accounts (FSA)

    Employees have the option of participating in the Credit Union’s Flexible Spending Account program.

    Your Health FSA may be used for common, qualified medical expenses (medically necessary) not covered by your health insurance, including:

    • Deductibles and Co-Pays
    • Prescription Drugs
    • Medical Supplies
    • Dental and Orthodontia Expenses
    • Eyeglasses and Contacts

    For employees who participate in the health coverage, RTN annually contributes to $250 to an individual Health FSA plan and $500 for a family Health FSA plan.

    You can set up a Dependent Care Account for eligible expenses associated with children 12 years and under including pre-school, after-school and summer camp.

  • Vacation and Sick Time

    Employees are eligible for paid vacations after six months of employment. Paid vacation, sick and personal days are dependent on employee’s position and years of service. Employees are paid for 11 federal holidays observed by the Credit Union each year.

  • 401(K) and Employer Profit Sharing Plan

    RTN employees can save for their retirement by contributing funds to a qualified tax-deferred 401(K) retirement plan available for Credit Union staff. In addition, RTN will match 50% of an employee’s contribution up to 6% of his or her annual earnings (capped at allowable amounts). Additionally, qualifying RTN employees benefit from a 3% contribution to a profit-sharing plan.

  • Tuition Reimbursement

    RTN will reimburse up to $4,000 per year for employees taking approved, job-related courses. Discounts are available at the New England College of Business for employees and their families who are working toward a degree or certificate program.

  • Insurance Coverage

    The Credit Union pays 100% of the premiums for life insurance equal to one times your salary and accidental death & dismemberment insurance at two times your salary. The Credit Union also covers 100% of short-term disability insurance up to 13 weeks. Optional long-term disability insurance at a discounted cost is available after 120 days of employment.