RTN is seeking a customer-service-oriented individual for a Collector position based in our Waltham branch, our headquarters. This is a great opportunity for a self-motivated individual who enjoys working with the public. We are seeking candidates with excellent communication skills. Hours are Monday to Friday. The successful candidate will be responsible for collecting on all delinquent credit union accounts while staying in compliance with state and federal collection laws.

Duties include but are not limited to:

  • Reviewing and researching delinquency reports and accounts
  • Collecting on all delinquent accounts via phone, written correspondence and in-person contact
  • Maintaining records of all collection efforts
  • Maintaining compliance with all federal and state collection regulations
  • Revoking ATM/Debit Cards
  • Placing holds and warnings on accounts as needed
  • Answering member questions and working with them through the collection effort


  • Associate’s Degree or at least two years’ experience in a financial institution’s collection department
  • Knowledge of a second language (preferably Spanish) is a plus