Senior Collector

The Credit Union is seeking a customer-service-oriented individual for a Senior Collector position based in our Waltham branch, our headquarters. This is a great opportunity for a self-motivated individual who enjoys working with the public. We are seeking candidates with excellent communication skills. Hours are Monday to Friday. The successful candidate will be responsible for collecting on all delinquent credit union accounts while staying in compliance with state and federal collection laws.

Duties include but are not limited to:

  • Reviewing and researching delinquency reports and accounts
  • Maintaining records of all collection efforts
  • Assigning accounts for repossession
  • Inspecting and appraising repossessed vehicles to determine market value
  • Assisting our Loan department in obtaining titles with proper lienholder listed in cases when titles are not cooperatively provided
  • Working with prospective buyers of repossessed vehicles and preparing all necessary paperwork
  • Performing skiptracing
  • Attending small claims court when necessary
  • Recommending accounts for charge off and legal action
  • Answering member questions and working with them through the collection effort


  • Associate’s Degree or at least three years’ experience in a financial institution’s collection department
  • Knowledge of a second language (preferably Spanish) is a plus