Keeping Your RTN Account Protected

Protecting our members accounts is our priority, and we take great precaution in monitoring for fraudulent transactions.  Since monitoring for fraud is never-ending, we remain vigilant in this effort, including identifying credible concerns from online chatter.

In the event an unauthorized transaction occurs on your account, such as a fraudulent ATM transaction, be assured that your RTN account is protected in a variety of ways that will make your account whole, including insurance through the National Credit Union Administration (NCUA).

As we diligently work daily to protect your RTN account, there are steps you can take to safeguard your personal information:

• Don’t respond to phone calls or emails from RTN asking for personal account information—they are scams. We will only ask you to reveal your personal information once you have initiated contact with us.
• Set up text or email alerts to notify you when activity occurs on your RTN account.
• Download CardValet®, a free app for your smartphone that lets you monitor and control usage of your RTN VISA Debit card.
• Never click on a link from email, even if it appears valid. Call the company or go to the company’s actual website by typing in the address yourself.
• Install and update anti-virus software and a firewall to help block unknown communications.
• Review your financial and credit card statements frequently and check for suspicious charges.
• Contact annualcreditreport.com to receive a free copy of your credit report from each of the three major credit reporting agencies. By law, you are entitled to receive one free report from Transunion, Equifax and Experian annually; if you contact one agency every four months, you can track and monitor any changes to your report on an ongoing basis.

Additional information is available from the Federal Trade Commission (FTC).

If you suspect unusual activity on your RTN account, call Member Services immediately at 781-736-9900 or 800-338-0221.

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