Tis the season and not just for holiday shopping—it’s also a time when frauds and scams are prevalent.
Here are some steps you can take to avoid being a victim.
Beware of fraudulent telephone calls or emails that appear to be from RTN. Thieves attempting to steal your identity or your money can very professionally make the call or email appear to be coming from RTN. If you have questions about your account, call back on a telephone number that you know is valid for RTN. Our Member Services number — 800-338-0221 — is printed on your account statement and on rtn.org.
Never give out your personal information. RTN and other legitimate organizations will never call, email or text you requesting your account number, Social Security number or other information. RTN will ONLY ask you to reveal your personal information once you have initiated contact with us.
Don’t click on a link even if you believe it’s from a company you know. Fake websites can look almost exactly like real ones, so don’t be fooled. Contact the company directly by entering their website url or by looking up their phone number (don’t call a number they provided or from caller ID).
Stick to retailers you know. If you decide to shop at companies you haven’t purchased from previously, it’s recommended that you check the company with the Better Business Bureau before buying anything.
Check a webpage’s security by looking for the lock icon in the URL field. Make sure the URL starts with “https”, not just “http” as the “s” means the site is safer and more secure.
To keep your RTN account safe, we encourage you to sign up for transactions alerts in Mobile and Online Banking so you will know when there has been activity with your account. You can download CardValet, a free app that lets you control and monitor use of your RTN VISA Debit card from your smartphone or mobile device, and you can set up notifications on your RTN VISA credit card when you access your credit card account online. Visit our Online Security section of our website for more information.