We Want Your Feedback

Your feedback as a valued RTN member will help us provide you with an even better member experience.

We are working with an independent research firm to gather information from our members through an online survey.

Your participation helps ensure our success in evaluating and improving our service delivery. All survey responses are completely confidential.

The survey should take 15 to 20 minutes to complete. Please complete the survey as soon as possible. If you start the survey and are unable to complete it one session, your data will be automatically saved and you may return to complete the survey at another time.

As a thank you for completing the survey, you will be entered in to a drawing for a $100 VISA Gift Card.

We appreciate your time and participation, and thank you for your RTN membership.

Take the survey.

2 Responses to “We Want Your Feedback”

  1. john stapelfeld

    Some background information about me and my comments may be helpful.
    I joined the HMEFCU very early in my forty seven years of service with the Hudson School Dept.
    Without question the transition was difficult for everyone.
    HMEFCU at that time faced many difficult challenges that contribute to the transition difficulties.
    As the transition moved forward I considered closing my accounts because the transition was seriously affecting my day to day banking. Trying to resolve some questions in person I was directed to Ms Andrea Rose.
    To her credit Andrea dealt with a somewhat angry customer. She was courteous, professional and left me with a far more positive picture of RTN. As a result I remained a member and have enjoyed working with Andrea with a number of transactions including the purchases of a new car and a recent used vehicle.
    I’m certain that you would accept my feeling that Andrea represents the qualities that are the foundation of RTN.

    Thank You,
    John Stapelfeld

    Reply
    • RTN

      Hi John–Thank you for your comment. We are glad to hear of your positive experience, and are very grateful for your membership in the Credit Union. We look forward to seeing you at the branch!

      Reply

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