RTN COVID-19 Resource Center
In response to the rising rates of COVID-19 cases, we have adjusted access to our branches for the safety of members and staff. Transactions requiring the assistance of a Member Services Representative now are by limited-time appointment only.
No appointment is necessary for RTN members and shared branching members to make quick transactions at the teller window. These include:
- Loan or credit card payments
- Account transfers
- Account balance inquiries
- VISA credit card cash advances
- Home Equity Line of Credit cash advances
- Money orders
- Cashier checks
You can make an appointment online to visit a branch or you may call a community branch:
- Waltham: 781-736-9900
- Amesbury: 978-388-0959
- Brookline: 617-278-5600
- Danvers: 978-535-6991
- Dorchester: 857-598-9500
- Marlborough: 508-480-0500
- Tewksbury: 978-654-4279
- Worcester: 508-755-3176
Our community branch locations are open regular hours.
We offer many ways to access your account through digital services and delivery channels.
- Online Banking
- Mobile Banking (Google Play or the Apple App Store)
- DeposZip, remote check deposit (via Online Banking and Mobile Banking)
- Drive-up teller windows at RTN branches in Dorchester and Marlborough
- Telephone Banking (781-736-9900, option 1)
- ATM access (surcharge-free: AllpointNetwork.com, SUM-ATM.com and MoneyPass.com)
- Cash back when making a purchase with your RTN VISA Debit card
- Bank by mail — all branches continue to process mail received via the U.S. Postal Service
- Check request — use CU-Tel, our Telephone Banking system, to request a check up to $10,000 to be mailed to your address on record
RTN Member Service Representatives are available 24 hours per day, 7 days per week by calling 781-736-9900.
As we continue to adapt to ongoing changes, our guiding principle is mutual respect. We may have different points of view, but we all need to cooperate with our guidelines to ensure the safety of our staff and members.
All members must wear masks when conducting business in, or waiting outside of, a branch per the statewide order for the use of a mask or face covering. For identification and security purposes, members will be asked to briefly lower their masks before entering a branch.
We are following social distancing guidelines of maintaining a six-foot distance from each other and placed markers inside and outside each branch to indicate where members should stand. We have installed buzzers so that members can be admitted one at time.