RTN Helps Keep Your Identity Safe

Your online security is always a priority.

RTN’s credit union online banking uses Looking Glass Protection to ensure vigilance against unauthorized access to personal information, as well as protection against scams aimed at acquiring personal credentials, such as credit and debit card numbers, social security numbers, passwords and other sensitive information. Look for the Looking Glass Protected logo on RTN’s website pages.

Additionally, RTN members can choose to enroll in Verified by Visa®, a service that makes online shopping more secure. Enroll in Verified by Visa, and your credit card will automatically be recognized during checkout at participating stores. When you make online purchases, a Verified by Visa window will open, requiring you to enter your pass code in order to authorize your purchase.

RTN will ONLY ask you to reveal your personal information once you have initiated contact with us. If you receive phone calls or emails asking for personal account information, do not respond to these calls, emails or text messages. They are scams. If you are concerned about your account information being disclosed, please call us immediately at 1-800-338-0221, option 1.

Here are some additional helpful hints:

  • Never click on a link from email, even if it appears valid. Call the company or go to the company’s actual website by typing in the address yourself.
  • Install and update anti-virus software and a firewall to help block unknown communications.
  • Review your financial and credit card statements frequently and check for suspicious charges.
  • Report lost or stolen checks and credit cards immediately.
  • Do not give your ATM personal identification number (PIN) to anyone.
  • Create strong passwords. Choose passwords that are not easy to guess. Avoid passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative. Never share or write down your password.
  • Properly dispose of financial information, including financial solicitations received by mail, by shredding or tearing them up.
  • Keep yourself informed. For more security information, visit NCUA’s (National Credit Union Association) Fraud Protection Center. To find out more on ID theft and scams, visit the Federal Trade Commision’s (FTC) identity theft site.