RTN Helps Keep Your Identity Safe

Quick steps you can take to stay informed on your account activity
• Sign up for Transaction alerts on Mobile and Online Banking
• Use CardValet ® to protect your VISA Debit card
• Download your eStatements
See additional information below.

Your online security is always a priority.

We use Zero Fox to ensure vigilance against unauthorized access to personal information, as well as protection against scams aimed at acquiring personal credentials, such as credit and debit card numbers, social security numbers, passwords and other sensitive information. Look for the Zero Fox logo on RTN’s website pages.

Our Online Banking system uses dual authentication as an extra layer of security to make sure you are the only one accessing and making changes to your account.  Online and Mobile Banking users can further protect their accounts by setting up alerts to ensure transactions are authorized.

RTN members with our VISA credit or VISA Debit cards have added protection against fraud. Verified by VISA prevents unauthorized use before it happens making online shopping safer and more secure. Learn more about VISA card security.

Members can download CardValet,® a free mobile app that helps reduce fraud by allowing cardholders to monitor and control their Debit card accounts with their smartphone.

RTN will ONLY ask you to reveal your personal information once you have initiated contact with us. If you receive phone calls or emails asking for personal account information, do not respond to these calls, emails or text messages. They are scams. If you are concerned about your account information being disclosed, please call Member Services immediately at 781-736-9900.

Here are some additional helpful hints:

  • Never click on a link from email, even if it appears valid. Call the company or go to the company’s actual website by typing in the address yourself.
  • Install and update anti-virus software and a firewall to help block unknown communications.
  • Review your financial and credit card statements frequently and check for suspicious charges.
  • Report lost or stolen checks and credit cards immediately.
  • Do not give your ATM personal identification number (PIN) to anyone.
  • Create strong passwords. Choose passwords that are not easy to guess. Avoid passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative. Never share or write down your password.
  • Properly dispose of financial information, including financial solicitations received by mail, by shredding or tearing them up.

To find out more on ID theft and scams, visit the Federal Trade Commision’s (FTC) identity theft site.